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Policy

A few things to keep in mind…

Take a moment to familiarize yourself with the way we do things here at FRAME. In the interest of common senses, if you feel your situation is exceptional, contact us. Hopefully we can sort something out.

However…under no circumstances will your practitioner, or persons in our around the clinic tolerate any language or behaviour that even closely resembles intimidation or aggression. ZERO TOLERANCE is in effect.

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COVID-19

Due to the ongoing pandemic, the clinic will be adhering to provincial regulations regarding COVID-19 as well as those policies recommended by the College of Massage Therapists of British Columbia (CMTBC).

  • All clients will be asked to complete a COVID screeding no earlier than 24 hours prior to their appointment. They will also be screened again upon arrival. For your convenience, screenings will be emailed to you.
  • Not feeling well? Been in contact with someone who is sick? When in doubt, please reschedule (as soon as possible). We treat a wide variety of clientele, including those with compromised immune systems, stay home!
  • Your practitioner will complete a self screening each and every day. Should she feel unwell, the appointments booked for the day will be rescheduled at the earliest possible time. This is why it is so important NOT to attend the clinic sick, if we get sick, we shut down.
Image by Hart Seely @ http://www.syracuse.com/staff/haseely/posts.html

Cancellation/Late Policy

At FRAME, we are aware that things don’t always work out the way we plan. For this reason, if you cannot make your appointment, please give us at least 24 hours notice (text message is preferred) so we can fill your spot. If in the event you cannot give us 24 hours notice and we cannot fill your spot (we will try!), a $50 fee will apply. If you do not attend your appointment at all, and you do not call the office (“no show”), you will be charged the full amount.

Gonna be late? That’s ok, send us a message and let us know. We will do our very best (schedule permitting) to give you the longest treatment possible. **full fees still apply.

3 strike policy. Any combination of 3 no shows, or (very) late cancellations and FRAME will have to refer you to another clinic. If your attendance has been compromised by COVID-19, exceptions may apply.

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Privacy

FRAME only collects information relevant to providing safe treatment, and only with your consent. Should we wish to share that information with another health care provider, insurer or legal institution, your consent will be obtained first (unless requested by subpoena). Your personal information is kept in accordance with both provincial and professional regulations. You have the right to check your information for accuracy and to withdraw your consent at any time. If you have any questions regarding how your information is treated and or why certain information is required, please do not hesitate to contact us, or check out the Personal Information Protection Act, or the CMTBC’s record keeping policy.

Website/Online collection of information: Our website address is: https://www.framemassage.ca.

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